Utilities

You've arrived. You have your home and the car is in the garage. Congratulations, you're almost there!  All that is left to do is get your utilities activated.

Whether it's connecting to water and electricity, recommendations for mobile and internet packages or even ensuring you can access your favourite TV channels, this is a good place to start for information.

Setting-up utilities

Once you’ve found your new home you’ll need to set-up all your basic utilities, although some rental properties may have certain utilities included in the monthly rent or already switched on by a previous owner.  To get connected to utilities or get a post-pay mobile phone, you will generally need the documentation outlined below.

1.

Personal ID (passport, residency card), NIE, NIF or TIE and contact details of the contract holder

2.

The property address and proof of address (rental contract, escrituras, utility bill with your name on it)

3.

The details of the bank account you wish to use to pay your bills

4.

To connect electricity you will also require your Unified Supply Point Code (CUPS), this code starts with ES, found on a previous electricity bill, and an Electricity Installation Certificate that shows the household electricity supply is legal and safe

Electricity in Mallorca

Spain’s main electricity companies include Groupo Endesa (the largest), Iberdrola, and Repsol and whilst the energy market liberalised in many areas there are still limitations as to which companies are available.

Immediately after buying or renting a property (unless utilities are included in the rent), one of the first things to do when setting up utilities in Spain is to make sure that the electricity is connected.  This is simply a matter of contacting the relevant supplier and arranging for a technician.  In most cases, this will have to be done in Spanish.

 

If you have purchased a home in Spain, the estate agent may arrange for the utilities to be transferred to your name or go to the offices with you (no charge should be made for this service). Make sure all previous bills have been paid and that the contract is put into your name from the day you take over, otherwise you will be liable for debts left by the
previous owner.

If you are building a new home in non-urban land, you may have to pay for electricity to be connected to your plot, this can cost up to 25,000 Euro, depending on the distance from the nearest hub.

Guide to Spanish utility providers

Electricity in Mallorca

Spain’s main electricity companies include Groupo Endesa (the largest), Iberdrola, and Repsol and whilst the energy market liberalised in many areas, there are still limitations as to which companies are available.  These providers have English language support and websites, some will also support German.

Immediately after buying or renting a property (unless utilities are included in the rent), one of the first things to do when setting up utilities in Spain is to make sure that the electricity is connected.  This is simply a matter of contacting the relevant supplier and arranging for a technician.  In most cases, this will have to be done in Spanish.

 

If you have purchased a home in Spain, the estate agent may arrange for the utilities to be transferred to your name or go to the offices with you (no charge should be made for this service). Make sure all previous bills have been paid and that the contract is put into your name from the day you take over, otherwise you will be liable for debts left by the previous owner.

The local provider uses the catastral number to locate your connection.

If you are building a new home in non-urban land, you may have to pay for electricity to be connected to your plot, this can cost up to 25,000 Euro, depending on the distance from the nearest hub.

Water in Mallorca

When it comes to access water in Mallorca, there are generally three options. In big towns and cities, you will generally contact a utility provider (in a similar way to connecting your electricity) and you will pay on a bi-monthly basis.

In some smaller towns and developments, there is no water utility provider.  In these cases, you will have a household water tank (Aljibe), that provides all water to the household.  This tank has to be refilled by a truck that delivers it to your home and fills the tank for you.  Each area of Mallorca has their own delivery service. There are also rain water collection alijibes which will need quality testing frequently.

Finally, for some rural locations, you may have a well (Pozo) as there is a significant amount of potable water underground in Mallorca.  If you are building in a rural area, this may be an option for you, but you will need planning approval from your local municipality if you are looking to dig a well.

Water is a scarce and expensive resource here. Recycling, water sourcing and monitoring usage are important considerations for property remodels and new builds.

Mobile & internet

Of course, if you are within the EU, it is a simple matter of keeping your existing tariff as EU Roaming regulation means you have all the benefits of your tariff (in terms of free data, and call costs) when travelling throughout the EU.  However, from non-EU residents or those looking for a local tariff, the easiest thing to do is buy a pre-pay sim from one on the main providers (or their often cheaper subsidiaries listed below).

  • Movistar - DIGI Mobil, Lycamobile, Tuenti

  • Vodafone - HITS mobile, Lebara móvil

  • Orange - Amena, Llamaya móvil, MASmóvil, República Móvil, Simyo, Freedom Pop

  • Yoigo

For those looking for a postpaid contract, these companies often have introductory offers (half price for 6 months), some companies will also have various degrees of coverage on the island, so its worthwhile to shop around. To get a contract, you need the documentation listed at the top of the page.

In some areas of Mallorca, especially around the Tramuntana or the coast, traditional cable internet may not be possible and mobile reception can be poor with some providers. Before you commit to any long term contracts reach out to us or the Facebook community for advice for the best providers in your area.

How can we help?

Lawyer with Clients
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How can we help

At Mallorca Expats, we have vetted a number of partners that can help you select and set-up your utilities with providers that are right for your situation and location.  

Q.  Is mains water in Mallorca safe to drink?

A. Yes, mains water to households is perfectly safe to drink. However, there are higher levels of sodium in the water which may not be to the taste of some. Also, many people install water softening solutions to protect their skin and home appliances because the high level of lime (cal).

Q.  When do I have to pay my utility bills?

A. When it comes to water and electricity, you are generally billed every 2 months.  For mobile and internet contract you are billed monthly.

Q.  Can I use VOIP services like Skype, Zoom, WhatsApp and WeChat?

A.  Yes, you are free to use the most popular communications platforms, there are no restrictions in place by the telecoms networks.

Q.  What are the energy costs in Spain?

A.  Spain has some of the highest energy costs in Europe (up to twice as high of countries like Germany).  In addition to this, there are several fixed charges and taxes added to your bill that have to be paid regardless of usage.  It is well worth investing in energy-efficient items and ensuring you use electricity responsibly at home. This is an important consideration for businesses and income rental properties as well.

Frequently Asked Questions